We are here to support you. Please review the resources below or contact us with your questions.
W-IE-NE-R products are designed towards highest reliability and maximum operation time. All products are covered by a 3-year warranty on parts and labor (1 year standard warranty for all special order / non catalog items and radiation-tolerant as well as conduction cooled products). After this warranty period extended service plans can be purchased or paid repair service is available.
Please note that any shipment to the factory has to be paid for by the owner/user. In case of warranty repairs W-IE-NE-R will return the unit free of charge.
In case of technical questions or problems with W-IE-NE-R products please contact your sales agent or our company directly by phone, email or through this website.
Repair of Defective Products
For return of defective products for service and maintenance, please use our automated online RMA system. Each item should be registered and assigned an RMA number before shipment to W-IE-NE-R. Please attach a copy of the confirmation email or a printout of the web confirmation page with every product return to the factory. The status of a repair can be checked online by providing RMA and serial number.
WIENER Bug Tracker
The W-IE-NE-R bug tracking system allows you to report software / firmware bugs and fail functions and provides the possibility for follow up on the status of the reported issues. W-IE-NE-R is using this system to track, assign, and resolve product bugs and also to define improvements in a fast and efficient way.
Currently the following bug trackers are available:
W-IE-NE-R File Server
Our download section provides documentation, software as well as firmware updates for W-IE-NE-R products.
Due to obsolete components and in the case of new developments, existing products can be discontinued without further notice. If a W-IE-NE-R product is not shown in the product section of the current website or latest catalog, it may have been discontinued.
W-IE-NE-R is performing service for discontinued products as long as spare parts are available. Technical information such as manuals, tech notes, software and firmware files may be still available on the W-IE-NE-R file server.
Please contact our service team or the local representative with questions about discontinued products.
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